¡Vacante Remota Atención al Cliente Contratación Rápida

About the Role

Grupo Especializado de Asistencias (GEA) Perú is looking for dynamic, committed, and ambitious individuals to join our growing contact center family. We are currently seeking dedicated professionals for the role of Customer Service and Retention Specialist, specifically supporting the Claro Perú campaign. This is a fully remote opportunity available for candidates residing in Lima or any province within Peru, offering the perfect balance between professional growth and the comfort of working from home. If you possess excellent communication skills and a passion for helping others, we invite you to start your career journey with an industry leader that values your contribution.

• Handle inbound customer inquiries with a high level of professionalism and empathy, ensuring every interaction reflects the quality standards of Claro Perú.
• Implement effective retention strategies to foster customer loyalty and minimize churn rates through active listening and problem-solving.
• Provide accurate information regarding products, services, and billing to resolve customer concerns during the first point of contact.
• Maintain a high level of productivity and quality in line with campaign objectives and Key Performance Indicators (KPIs).
• Escalate complex issues to the appropriate department when necessary while maintaining ownership of the customer experience.
• Accurately document all customer interactions and transactions in the CRM system to ensure data integrity and follow-up.

• Proven commitment to professional growth and a strong desire to excel within the Contact Center industry.
• Exceptional verbal communication skills with the ability to articulate ideas clearly and persuasively.
• A high degree of empathy and emotional intelligence to handle diverse customer scenarios effectively.
• Availability to work within a rotating schedule from 12:00 PM to 10:00 PM, including weekends.
• Home office readiness, including a stable internet connection and a quiet environment suitable for customer service operations.
• Previous experience in customer service, sales, or retention is highly valued but not mandatory for candidates with the right attitude.

• Competitive Fixed Salary of S/1,200 plus a comprehensive bonus structure including a S/300 Productivity Bonus.
• Generous onboarding incentives: S/200 Welcome Bonus and a S/300 Retention Bonus to reward your commitment.
• Paid training period with a specialized Training Bonus of S/240 to ensure you are fully prepared for success.
• Full legal benefits from day one under the General Regime (Planilla Completa), ensuring all social advantages.
• Clear career path opportunities and internal promotions to help you reach your professional goals.
• Exclusive corporate discounts and agreements with top-tier organizations such as SmartFit and leading universities including UCV, UPC, UTP, and UPN.
• A vibrant corporate culture featuring performance-based prizes, contests, and regular health campaigns.
• Guaranteed punctual monthly payments and a supportive, inclusive work environment.

Required Skills