Trainer EMEA

About the Role

The Trainer is a pedagogical and platform expert within the Professional Services (PS) team, dedicated to empowering clients to build Collaborative Learning organizations. You will own the 'One-to-Many' offer, including the Engagement Academy and Stadium webinars, ensuring every client has the knowledge and confidence to make their project a success.

• Within 1 month: Master the platform's core user experience and the Collaborative Learning methodology, and shadow existing Stadium webinars.
• Within 3 months: Host your own webinars, update the Engagement Academy to align with product releases, and contribute to the internal knowledge base.
• Within 6 months: Lead projects to improve the One-to-Many strategy, participate in discovery meetings with Product Managers, and analyze satisfaction scores to iterate on training.
• Within 12 months: Onboard and mentor new Trainers and develop advanced toolkits based on successful client use cases.

• 3+ years of experience as a Trainer or in a client-facing Customer Success/Care role.
• Strong listening and teaching skills with the ability to express ideas clearly and concisely.
• Proactive and results-oriented mindset.
• Impeccable spelling and grammar in German, English, and French.
• Experience in the learning industry is a plus.

• Competitive package including base salary, variable component, and equity.
• Full remote work possible anywhere in France with a WFH stipend.
• Benefits including RTT, lunch vouchers, medical insurance, and gym subscription.
• Inclusive culture with active Employee Resource Groups and a strong focus on CSR.

Required Skills