About the Role
LitePOS is searching for a dynamic and solution-oriented Technical Support Project Manager to join our growing remote team. In this pivotal role, you will act as the primary link between our technical development teams and our diverse client base, ensuring that every point-of-sale integration and support initiative is executed with precision and excellence. We are looking for an individual who thrives in a fast-paced environment and possesses a unique blend of technical acumen, project management discipline, and a customer-first mindset to drive successful outcomes for our global users through proactive communication and technical oversight. Key ResponsibilitiesAs a core member of the LitePOS team, you will be responsible for overseeing the end-to-end lifecycle of technical support projects, from initial client discovery and requirements gathering to final deployment and post-launch optimization. You will lead cross-functional meetings to align internal resources with client expectations, ensuring that all project milestones are met on time and within scope. Your daily activities will include managing complex technical escalation paths, identifying root causes of recurring system issues, and working closely with our software engineers to implement permanent fixes that enhance the overall LitePOS ecosystem.
- Coordinate and manage multiple concurrent technical implementation projects for high-value LitePOS clients from start to finish.
- Serve as the primary point of contact for technical escalations, providing expert-level guidance and rapid resolution strategies for complex software issues.
- Develop and maintain comprehensive project documentation, including technical requirements, implementation guides, and internal knowledge base articles.
- Facilitate communication between the product development team and end-users to ensure client feedback is effectively integrated into the future product roadmap.
- Monitor system performance metrics and proactively identify opportunities for process improvements or technical upgrades across the platform.
- Conduct regular status updates with stakeholders to manage expectations and provide full visibility into project health and potential risks.
- Train and mentor junior support staff on best practices for project-based technical troubleshooting and client relationship management.
The ideal candidate for this position will have a proven track record in both technical support and project management, particularly within the SaaS or FinTech industries. We are looking for a strategic thinker who is not afraid to dive into the technical details of a problem while maintaining a high-level view of project goals. Exceptional communication skills are a must, as you will be translating complex technical concepts into actionable steps for non-technical stakeholders daily.
- At least 3-5 years of experience in a technical support lead or project management role, preferably in the POS or payment processing industry.
- Strong understanding of software development lifecycles (SDLC) and experience working within Agile or Scrum frameworks.
- Proficiency with modern project management tools such as JIRA, Asana, or Trello, and CRM systems like Salesforce or Zendesk.
- Solid technical foundation with knowledge of SQL, APIs, and web-based application troubleshooting to assist in deep-dive debugging.
- Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field.
- Relevant professional certifications such as PMP, CAPM, or ITIL are highly desirable and will be prioritized.
- Demonstrated ability to manage high-pressure situations and prioritize tasks effectively in a fully remote work environment.
- Excellent written and verbal English communication skills with an emphasis on clarity and professional empathy.
At LitePOS, we believe that our employees are our greatest asset, and we are committed to providing a supportive and rewarding work environment that fosters professional growth and personal well-being. This is a fully remote position, offering you the flexibility to work from anywhere while being part of a collaborative and innovative international team dedicated to excellence.
- Competitive salary package with performance-based bonuses tied to project success and client satisfaction.
- Fully remote work culture with flexible scheduling to promote a healthy and sustainable work-life balance.
- Comprehensive health, dental, and vision insurance coverage for you and your dependents.
- Generous paid time off (PTO) and observed public holidays to ensure you have time to recharge.
- Annual professional development budget for industry certifications, workshops, and technical courses.
- Home office stipend to help you set up a comfortable and productive workspace with the latest equipment.
- The opportunity to work with cutting-edge POS technology and shape the future of digital transactions on a global scale.