Technical Program Manager — Platform Migration

About the Role

The Technical Program Manager (TPM) — Platform Migration will lead Cayuse's most consequential cross-functional initiative: migrating 500+ product instances across a 600+ customer base to a standardized, scalable platform. This role sits at the intersection of R&D, Product Management, and Professional Services, translating complex technical dependencies into clear execution plans and building a repeatable migration framework.

Key Responsibilities:

• Own the end-to-end migration program: sequencing, milestones, cohort planning, risk management, and success criteria across all customer segments.
• Build and maintain a detailed project plan and a standardized, repeatable migration framework to reduce per-customer effort.
• Define and maintain the migration runbook, including tooling requirements, data validation standards, cutover procedures, and rollback protocols.
• Track program health through clear metrics and surface tradeoffs to senior leadership.
• Champion the adoption of AI-powered tools to accelerate workflows and improve migration outcomes.
• Drive alignment across R&D, Product Management, and Professional Services to ensure on-time delivery and minimal customer disruption.
• Partner with Infrastructure to develop comprehensive runbooks, test strategies, and automation pipelines.

Required Skills