Support Specialist

About the Role

As a Support Specialist at G-P, you will be a critical member of our Dream Team, serving as the primary point of contact for clients navigating the complexities of global expansion. In this role, you will leverage our leading SaaS-based Global Employment Platform™ to help organizations hire, onboard, and manage talent in over 180 countries without the need for local entities. You will act as a trusted advisor, ensuring that every client interaction reflects our commitment to breaking down barriers to global business and creating opportunities for everyone, everywhere. This position is ideal for a proactive problem-solver who thrives in a fast-paced, remote-first environment and is passionate about delivering exceptional service that has a tangible impact on lives around the world.

• Deliver high-quality technical and operational support to clients and international employees, ensuring timely and accurate resolution of inquiries related to the G-P platform.
• Manage a diverse range of support requests through multiple channels, including email, chat, and phone, while maintaining a high standard of professional communication.
• Collaborate closely with internal departments, such as Finance, Legal, and Product Engineering, to escalate complex issues and contribute to the continuous improvement of our global services.
• Guide clients through the onboarding process, providing platform demonstrations and instructional support to ensure they maximize the value of our Global Employment Platform™.
• Identify, document, and report recurring software bugs or process bottlenecks to the product team to enhance the user experience and platform stability.
• Maintain comprehensive documentation of client interactions and resolutions within our CRM system to ensure continuity of service and data integrity.
• Contribute to the development of internal knowledge bases and external help center articles to empower clients with self-service resources.
• Stay updated on international employment trends and platform updates to provide proactive advice to clients expanding into new jurisdictions.

• Proven experience in a customer support, client success, or technical support role, preferably within a SaaS, FinTech, or HR technology environment.
• Exceptional written and verbal communication skills, with the ability to explain complex global employment concepts in a clear and accessible manner.
• Strong analytical and troubleshooting skills, with a focus on detail and the ability to manage multiple priorities simultaneously under tight deadlines.
• A remote-work mindset, demonstrating self-motivation, reliability, and the ability to work effectively across different time zones and cultures.
• Proficiency in using modern support tools and CRM software, such as Zendesk, Salesforce, or JIRA, to manage workflows and customer data.
• A passion for global business and an interest in helping organizations build exceptional international teams.
• Bilingual or multilingual capabilities are highly desirable, reflecting our commitment to serving a diverse global community.
• A degree in Business Administration, International Relations, Human Resources, or a related field is preferred but not required.

• A truly remote-first work environment that offers the flexibility and resources needed to thrive from anywhere in the world.
• Competitive compensation packages along with comprehensive benefits designed to support your health, wealth, and overall well-being.
• The opportunity to be part of a mission-driven organization that is actively reshaping the future of work and global employment.
• Access to ongoing professional development and skill-building opportunities within a rapidly growing global scale-up.
• A collaborative and inclusive culture where innovation is encouraged, and every contribution is celebrated as part of our global success.
• The chance to work with a diverse, international team that values transparency, empathy, and excellence in everything we do.

Required Skills