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Role
About the Role
As a Bilingual (Spanish) Patient Engagement Specialist, you will play a vital role in supporting patients throughout their medication journey. You'll act as a trusted liaison between patients, pharmacists, clinicians, payors, and health system partners—ensuring timely refills, resolving pharmacy claims issues, and delivering compassionate, high-quality service in both English and Spanish.
This is a fully remote pharmacy role ideal for professionals who are detail-oriented, empathetic, technologically savvy, and motivated by meaningful patient impact.
- Manage both inbound and outbound pharmacy communications.
- Support medication adherence and help remove access barriers for patients.
- Resolve pharmacy claims issues and coordinate timely refills.
- Act as a proactive patient advocate within the healthcare ecosystem.
- Deliver high-quality service in both English and Spanish.
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Skills
Required Skills
Spanish (Bilingual)
English (Fluent)
Certified Pharmacy Technician (CPhT)
Patient Advocacy
Medication Adherence
Pharmacy Claims Resolution
Customer Service
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