Senior Client Services Specialist

About the Role

The Senior Client Services Specialist acts as an intermediary between the Company and our clients. In this role, the Senior Support Specialist provides elevated support to a variety of clients, internal departments, and fellow department team members regarding a variety of products on an as-needed basis.

Key Responsibilities:

• Provide training, troubleshooting, and resolution for complex client complaints and product issues.
• Act as a primary escalation point for sophisticated support needs.
• Suggest solutions and facilitate transfers to appropriate internal stakeholders for further assistance.
• Support daily case management and contribute to the stabilization of support workflows.
• Assist with process improvement and internal team training to enhance operational efficiency.

Required Skills