About the Role
New Era Technology is seeking a detail-oriented and highly organized Product Delivery Coordinator to join our global team of over 3,000 professionals. At New Era, we pride ourselves on a 'People First' culture where every team member is empowered to grow and succeed. In this remote-first role, you will be a vital contributor to our mission of securely connecting people and information through innovative technology. You will work directly under the guidance of our Financial Institutions Product Delivery Manager, providing the essential administrative and analytical support required to deploy Zoom and Polycom Phone products to retail branches across the nation.
This position is ideal for a professional who thrives in a fast-paced environment and possesses a sharp eye for detail. Your contributions will directly impact the success of our end-to-end technology solutions, ensuring that project timelines are met and data accuracy is maintained at the highest level. If you are looking for a career path that offers continuous learning, industry-certified mentorship, and a collaborative atmosphere where your work is valued, New Era Technology is the place for you.
Key Responsibilities- Monitor and track all project deliverables specifically related to the large-scale implementation of Zoom Phone systems across a nationwide network of financial retail branches.
- Maintain and update the status of all project deliverables within a centralized repository, ensuring all stakeholders have access to real-time progress data.
- Perform advanced manipulation of complex spreadsheets to organize project data, including the use of formulas and data cleaning techniques to ensure accuracy.
- Execute rigorous quality assurance and data integrity checks against large datasets to identify and resolve discrepancies before they impact the deployment schedule.
- Collaborate closely with the Product Delivery Manager to generate detailed metrics, progress reports, and executive summaries regarding deployment milestones.
- Facilitate smooth communication between internal teams and external stakeholders to ensure work instructions are followed and project hurdles are documented.
- Assist in the administrative preparation for hardware deployments, ensuring that site-specific data for Polycom and Zoom equipment is ready for implementation.
- Proven experience in a project coordination or administrative support role, preferably within the technology or telecommunications industry.
- Exceptional proficiency in Microsoft Excel, including the ability to manage large data sets, utilize VLOOKUPs, and create pivot tables for reporting purposes.
- Demonstrated ability to maintain high levels of data integrity and attention to detail while managing multiple competing priorities.
- Familiarity with Zoom Phone, Polycom hardware, or similar VoIP and Unified Communications (UC) platforms is highly desirable.
- Strong analytical skills with the ability to interpret technical data and translate it into actionable project updates.
- Excellent written and verbal communication skills, with a professional tone suitable for interacting with financial institution representatives.
- A proactive mindset with the ability to work independently in a remote setting while remaining a collaborative team player.
- Competitive compensation package and comprehensive health, dental, and vision benefits.
- Remote work flexibility, allowing you to contribute to a global team from the comfort of your home office.
- A dedicated 'People First' culture that prioritizes your personal and professional development through continuous training programs.
- Access to industry-certified experts and a wealth of internal knowledge to help you scale your career in technology project management.
- An inclusive workplace where collaboration is celebrated, and diverse perspectives are encouraged to drive innovation.
- Opportunities to work with cutting-edge technology solutions for high-profile clients in the financial sector.