About the Role
As a Patient Intake Specialist at Aveanna Healthcare, you will play a pivotal role in our mission to revolutionize the way homecare is delivered, one patient at a time. Serving as the primary point of contact during the admissions phase, you will ensure that every new patient experiences a seamless transition into our care network. This is not a high-volume call center environment; instead, it is a specialized administrative role that requires a high degree of accuracy, critical thinking, and a commitment to patient advocacy. You will be responsible for the integrity of our clinical and demographic data, ensuring that every file is compliant and every insurance benefit is thoroughly vetted before care begins.
This position is designed for a self-motivated professional who thrives in a remote setting and possesses a deep understanding of the healthcare landscape. By meticulously reviewing prescriptions, identifying missing documentation, and communicating effectively with referral sources, you directly impact our ability to provide timely, life-changing care to the families we serve. At Aveanna, we provide the tools, technology, and structured training necessary for you to succeed from your home office, while offering a clear pathway for internal growth and professional development. We are currently prioritizing candidates located in the Central or Eastern Time Zones to align with our primary operational hours of 8:00 AM to 5:00 PM EST.
Key ResponsibilitiesYour daily focus will center on managing the end-to-end intake process for new patients, ensuring that all demographic and clinical information is captured accurately within our electronic health record system. You will take ownership of insurance verification, contacting payers to confirm coverage details, reviewing benefit limits, and identifying any potential authorization requirements. By submitting and following up on medical authorizations, you will prevent delays in service and ensure that our clinical teams have the necessary approvals to begin treatment.
- Support the patient admissions lifecycle by collecting and entering comprehensive demographic and clinical data points.
- Conduct thorough insurance verification and benefit reviews to ensure financial alignment and coverage.
- Identify and resolve missing or incomplete documentation, including the review of medical prescriptions for regulatory validity.
- Liaise between patients, caregivers, and internal departments to facilitate a smooth transition to homecare services.
- Proactively communicate with referral sources and healthcare providers to obtain necessary intake documentation.
- Maintain 100% HIPAA compliance in all data entry and communication activities to protect patient privacy.
- Identify and escalate complex intake cases to leadership to ensure timely resolution and minimize care delays.
- Participate in ongoing role-based training and team meetings to stay updated on insurance regulations and internal protocols.
To be successful in this role, you must possess at least two years of experience in healthcare intake, medical office administration, or insurance support. We are looking for candidates who understand the nuances of medical documentation and are comfortable navigating complex insurance workflows. Because this is a remote position, you must demonstrate exceptional time-management skills and the ability to work independently without direct supervision. You should be highly detail-oriented, as the accuracy of your work directly influences the quality of care our patients receive.
- High school diploma or GED equivalent required; an associate degree in healthcare administration is a plus.
- Minimum of 2 years of professional experience in a medical office, home health agency, or DME (Durable Medical Equipment) setting.
- Strong working knowledge of insurance verification processes and medical authorization requirements.
- Proficiency in using healthcare software systems and standard office productivity tools (Microsoft Office Suite).
- Excellent written and verbal communication skills, with the ability to maintain a professional, camera-ready presence during virtual meetings.
- A dedicated, quiet home workspace free from background noise and distractions.
- Reliable high-speed internet access capable of supporting video conferencing and cloud-based healthcare platforms.
- Demonstrated ability to manage multiple cases simultaneously while maintaining a high level of organizational integrity.
Aveanna Healthcare is committed to supporting our employees with a comprehensive benefits package designed to promote long-term well-being and career satisfaction. We provide all the necessary computer equipment and technology to ensure you have a professional-grade home office setup from day one. In addition to a competitive hourly wage, our team members enjoy a collaborative culture that values work-life balance and internal promotion.
- 100% remote work environment with all necessary computer equipment provided.
- Competitive starting pay of $18.00 per hour with opportunities for performance-based increases.
- Comprehensive health insurance package including Medical, Dental, and Vision coverage.
- 401(k) retirement savings plan with company matching contributions.
- Generous Paid Time Off (PTO) policy plus paid holidays and additional bonus days off.
- Structured onboarding program and continuous role-based professional development.
- A clear internal growth track with opportunities to move into Tier 2 roles or leadership positions.
- An inclusive workplace culture that celebrates diversity and equal opportunity for all applicants.