About the Role
Are you looking for a meaningful, mission-driven remote opportunity to support our nation's heroes? International SOS Government Medical Services is seeking a dedicated Medical Scheduler / Medical Administrative Assistant to join our team. In this critical remote role, you will provide vital patient scheduling, appointment coordination, and healthcare administrative support, ensuring Veterans gain timely access to the care they deserve. This unique opportunity combines medical scheduling, compassionate customer service, and structured electronic medical record (EMR) workflows within an established Department of Veterans Affairs (VA) outpatient healthcare environment. By joining our global team, you will collaborate with experienced clinical and operational professionals to deliver high-quality, patient-centered care and streamline clinical operations from the comfort of your home office. This position is a great fit for administrative professionals who possess a strong work ethic, exceptional multitasking capabilities, and a genuine passion for enhancing patient access.
Operating in more than 90 countries, International SOS is a global leader in providing clinical care, emergency response, and healthcare support services across diverse environments. Headquartered in Houston, Texas, our Government Medical Services division partners with passionate healthcare professionals to deliver trusted, localized healthcare solutions where they are needed most. We are dedicated to creating an organized, efficient, and welcoming care journey for our Veterans. If you are an administrative professional with a heart for service, strong organizational skills, and a commitment to detail, we invite you to apply and make a tangible impact on the lives of those who have served our country. This is a contingent role dependent on contract award, offering a long-term pathway to support federal healthcare initiatives.
Key Responsibilities- Coordinate end-to-end patient scheduling and appointment management to facilitate timely access to outpatient medical services for Veterans.
- Track, review, and quickly respond to electronic consults, provider orders, and related administrative tasks directly within the electronic medical record (EMR) system.
- Support critical clinical workflows, patient access operations, and appointment coordination across multiple medical specialties and departments.
- Communicate professionally and empathetically with Veterans, clinical providers, and interdisciplinary healthcare teams to provide scheduling updates and coordinate care.
- Maintain clean, accurate, and completely updated electronic medical records and documentation to ensure seamless clinic operations and continuous care.
- Uphold the highest standards of patient privacy, strictly following established healthcare security regulations, HIPAA guidelines, and administrative policies.
- High School Diploma or GED equivalent is required.
- Minimum of 6 months of professional customer service experience.
- Basic working knowledge of medical terminology is required.
- Proven keyboarding proficiency with the ability to type at least 50 words per minute (WPM).
- U.S. Citizenship is strictly required.
- Ability to successfully obtain and maintain a VA Public Trust Security Clearance.
- Excellent written and verbal communication skills in English.
- Preferred: Prior experience in medical scheduling, patient access, clinical administrative support, or working with Electronic Medical Record (EMR) systems.
- Preferred: Experience working within multidisciplinary healthcare settings, or supporting Veterans and government healthcare organizations.
- Comprehensive healthcare coverage, including medical, dental, and vision insurance.
- Basic life insurance coverage.
- 401(k) retirement savings plan with company matching contributions.
- Generous paid time off (PTO) to support healthy work-life balance.
- Eligibility for an annual performance-based bonus.
- Full-time, fully remote work structure with comprehensive onboarding and training support.