About the Role
Resonance CX Partners is seeking a highly organized and empathetic Medical Scheduler to join our growing team. In this critical remote role, you will serve as the primary point of contact for patients seeking care, ensuring that their journey begins with a seamless and professional scheduling experience. We are looking for a professional who understands the nuances of healthcare administration and possesses the communication skills necessary to manage complex calendars while providing exceptional patient support.
As a Medical Scheduler at Resonance CX Partners, you will go beyond simple data entry. You will act as a vital link between patients and healthcare providers, ensuring that clinical resources are utilized efficiently and that patient needs are prioritized. This position offers the opportunity to work within a dynamic, patient-centric environment where your contributions directly impact the quality of care delivery and operational excellence.
Key Responsibilities- Coordinate and schedule patient appointments for various medical specialties, ensuring accuracy in time slots and provider availability.
- Manage high-volume inbound and outbound calls with a focus on professional etiquette and patient confidentiality.
- Verify patient insurance coverage and obtain necessary authorizations prior to scheduled visits.
- Update and maintain electronic health records (EHR) with accurate patient demographics and encounter details.
- Communicate preparation instructions to patients for specific procedures or diagnostic tests.
- Collaborate with clinical staff to manage emergency bookings and schedule adjustments.
- Identify and resolve scheduling conflicts or double-bookings to maintain a smooth clinic flow.
- Follow up with patients regarding missed appointments and facilitate rescheduling to ensure continuity of care.
- Minimum of 2 years of experience in medical scheduling, healthcare administration, or a high-volume patient services role.
- Strong proficiency in Electronic Health Record (EHR) systems and standard office software suites.
- In-depth knowledge of medical terminology and various healthcare insurance providers.
- Exceptional verbal and written communication skills with the ability to handle sensitive information with discretion.
- Proven ability to multitask and prioritize responsibilities in a fast-paced, remote work environment.
- High school diploma or equivalent required; an Associate’s degree in Healthcare Administration or a related field is preferred.
- Reliable high-speed internet connection and a dedicated, quiet home office workspace.
- Competitive hourly compensation with opportunities for performance-based growth.
- Fully remote work-from-home flexibility, allowing for a better work-life balance.
- Comprehensive training program and ongoing professional development resources.
- Access to a collaborative and supportive team culture that values diversity and inclusion.
- Paid time off and holiday pay for eligible full-time employees.
- Equipment stipends or provided technology packages depending on the specific project requirements.