Manager Collections & Recoveries

About the Role

Forbright Bank is seeking a Manager of Collections & Recoveries to drive performance across a network of third-party vendors within a master servicer model. This individual will translate strategy into action, hold vendors accountable to performance targets, and identify opportunities to improve collections effectiveness and borrower experience.

• Execute collections and recovery strategies to improve key portfolio metrics like roll rates, cure rates, and liquidation rates.
• Manage day-to-day performance of third-party subservicers and collection agencies, holding them accountable to KPIs and SLAs.
• Analyze performance data to identify trends, risks, and opportunities for operational improvements.
• Lead recurring performance reviews and drive corrective action plans with vendors when necessary.
• Ensure all activities align with internal policies and regulatory requirements such as FDCPA and CFPB guidance.

• Minimum of 5 years of experience in collections, recoveries, or servicing operations, preferably in consumer lending.
• Associate�s Degree required (Bachelor�s preferred).
• Demonstrated experience managing third-party vendors or subservicers to deliver business outcomes.
• Strong analytical skills and expertise in collections regulations (FDCPA, CFPB).
• Proficiency with Microsoft Office tools and excellent communication skills.

• Comprehensive health, dental, and vision plans.
• 4 weeks PTO and 401k with company match.
• Hybrid work schedule (4 days per week in-office) and Metro SmartTrip benefits.
• Incentives for sustainable practices like electric vehicles and solar panels.

Required Skills