Learning and Development Specialist

About the Role

Join a team that is transforming mental healthcare. Founded by psychiatrists, Headlight is a movement on the front lines of the mental health crisis, transforming how people access care and how clinicians deliver it. We champion innovation and leverage data to continuously implement better ways of delivering care, ensuring every person who comes to us has options and transparent coverage.

Roles and Responsibilities

• Own and continuously improve clinician and employee onboarding and enablement programs, ensuring they are effective and scalable.
• Design, facilitate, and iterate on high-quality virtual and blended learning experiences for clinical and non-clinical audiences.
• Develop, maintain, and update training content and resources, such as guides, job aids, and LMS courses.
• Serve as a subject-matter expert for clinical systems and internal tools, including the EHR, providing advanced training and support.
• Partner with clinicians and cross-functional stakeholders to identify learning needs and co-create training solutions.
• Administer and optimize the Learning Management System (LMS), using data and feedback to inform continuous improvement.
• Manage multiple initiatives and stakeholders independently in a fast-paced environment.

Required Qualifications

• 3+ years of experience in learning & development, training, enablement, or a related role with demonstrated program ownership.
• Proven experience designing and facilitating live, virtual, or blended learning experiences.
• Strong content development skills with experience creating practical training resources.
• Familiarity with Learning Management Systems (LMS) and proficiency with Microsoft Office tools, especially Teams and Outlook.
• Solid understanding of adult learning principles and instructional best practices.
• Excellent facilitation, communication, and stakeholder partnership skills.

Preferred Qualifications

• Experience supporting or training users on clinical systems or EHRs (e.g., NextGen, Epic, athenahealth).
• Experience working in healthcare, behavioral health, or regulated technology environments.
• Familiarity with content development tools like Articulate Rise, Storyline, Canva, or Camtasia.
• Experience leveraging AI-powered tools to accelerate content development and documentation.

Benefits

• Competitive salary ($60,000 - $75,000 a year) and benefits package.
• Opportunity to work in a cutting-edge healthcare technology environment.
• Professional development and training opportunities.
• Collaborative and supportive work culture centered on diversity and inclusion.

Required Skills