Implementation Specialist

About the Role

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond.

We are looking for an Implementation Specialist to join our Professional Services team. This role serves as a trusted advisor to our clients, blending software training, process expertise, and consultative support to ensure every customer is set up for success.

How You'll Make an Impact:

• Partner with clients to analyze their existing workflows and translate them into effective solutions within the Submittable platform.
• Deliver tailored solutions and training that empower clients to get the most out of the platform.
• Guide clients through the onboarding process, serving as a critical point of contact for technical and process expertise.
• Collaborate with the Professional Services team to ensure customer success and long-term impact.

Required Skills