Implementation Specialist

About the Role

At LaunchBrightly, we are on a mission to automate the process of capturing and enhancing SaaS product screenshots. As an Implementation Specialist, you will become an integral member of a 10-person team, focusing on creating Screenshot Automation Recipes to ensure customer help centers stay visually accurate.

• Create and maintain large volumes of Screenshot Automation Recipes across customer environments using internal tools.
• Translate real-world product UIs into reliable, repeatable automation workflows.
• Continuously improve the quality, consistency, and resilience of recipes.
• Act as a frontline QA partner, identifying bugs, edge cases, and inconsistencies.
• Use Browser DevTools, lightweight scripting, and Postman to diagnose and validate frontend behavior.
• Identify friction in the implementation workflow and suggest improvements to the product experience.

• Strong understanding of HTML, CSS, and the DOM, including element manipulation.
• Ability to inspect, debug, and clearly document frontend behavior using browser dev tools.
• Experience working with APIs, specifically using Postman for consuming and commenting on internal APIs.
• High attention to detail and a bias toward quality and correctness.
• Excellent written communication skills suited for an asynchronous, remote-first environment.

• Experience in QA, product operations, or implementation-heavy roles.
• Previous work contributing to product design decisions or UX improvements.
• Experience writing detailed technical tickets or specs for engineering teams.

• Remote-first culture prioritizing asynchronous communication and 'no meetings.'
• Flexible working hours and locations focused on outcomes.
• Annual team meetups in New York City.
• Choice of technical setup and equipment.

Required Skills