Healthcare Intake Coordinator Alberta

About the Role

Carewell is looking for a dedicated and empathetic Healthcare Intake Coordinator to join our growing team in Alberta. As a category-defining health services business, Carewell is committed to redefining the patient experience through innovative care delivery and compassionate service. In this remote role, you will serve as the primary point of contact for new patients, ensuring a seamless entry into our care programs while maintaining the highest standards of administrative excellence and patient confidentiality.

• Manage the end-to-end patient intake process, including screening referrals and conducting initial clinical assessments to determine eligibility for services.
• Coordinate with multidisciplinary healthcare teams, including physicians, nurses, and social workers, to facilitate timely care transitions.
• Accurately input and maintain patient records in the Electronic Medical Record (EMR) system while adhering to provincial healthcare privacy regulations and HIPAA standards.
• Verify insurance coverage and obtain necessary authorizations to ensure patients receive uninterrupted access to required treatments.
• Communicate effectively with patients and their families to explain service offerings, answer inquiries, and provide guidance on the onboarding process.
• Monitor intake queues and prioritize urgent cases to meet departmental service-level agreements and improve patient outcomes.
• Generate regular reports on intake metrics and identify opportunities for workflow optimization within the administrative department.

• A minimum of 2 years of experience in healthcare administration, medical intake, or a similar clinical support role within the Canadian healthcare system.
• Post-secondary education in Healthcare Administration, Nursing, or a related field is highly preferred.
• Proficiency in using Electronic Medical Record (EMR) software and Microsoft Office Suite (Word, Excel, and Outlook).
• Deep understanding of Alberta health services regulations, patient privacy laws (HIA), and medical terminology.
• Exceptional verbal and written communication skills with the ability to handle sensitive information with professionalism and empathy.
• Strong organizational and multitasking abilities, with a proven track record of managing high-volume workloads in a remote environment.
• A reliable high-speed internet connection and a private, secure home office setup.

• Comprehensive health, dental, and vision insurance packages tailored to meet your individual or family needs.
• Competitive base salary with performance-based incentives and annual reviews.
• Flexible remote work arrangements that promote a healthy work-life balance.
• Paid time off, including vacation days, personal days, and statutory holidays.
• Professional development opportunities and reimbursement for relevant certifications or continuing education.
• A supportive and inclusive company culture that values diversity and recognizes individual contributions to the team's success.
• Modern digital tools and technology stipends to ensure your home office is equipped for excellence.

Required Skills