About the Role
As a Fraud Analyst at Nymbus, you will be a vital member of our Risk & Compliance team, dedicated to providing best-in-class products and services to our financial partners. Nymbus is on a mission to transform the banking industry by replacing fear and dread with excitement and innovation, and your role is essential in maintaining the security and trust required to drive that digital transformation. In this remote position, you will support the Senior Director of Fraud in managing the end-to-end fraud function, ensuring that regulated financial institutions meet compliance requirements while receiving exceptional service. This unique role offers you the chance to analyze fraud patterns across a variety of clients and programs, allowing you to connect complex data points and identify overlaps that others might miss.
You will be empowered to use your independent professional judgment to perform deep-dive investigations into potential fraudulent activity identified through diverse alerts and non-alert based sources. By working cross-functionally with internal operations and external client contacts, you will act as a critical line of defense for multiple financial institutions. We are looking for a highly engaged individual who thrives in a fast-paced fintech environment and is passionate about staying ahead of emerging fraud trends. If you are a proactive problem-solver who enjoys navigating multiple systems to resolve complex challenges, Nymbus provides the ideal platform for the next chapter of your career.
Key ResponsibilitiesThe Fraud Analyst is responsible for a wide range of tasks designed to proactively identify and mitigate risk. Your daily activities will include:
- Monitoring and analyzing real-time transactions and account activities to detect and prevent potential fraud.
- Utilizing advanced fraud detection platforms and tools to maintain a proactive stance against evolving financial threats.
- Accurately documenting fraud attempts, emerging trends, and loss events to help management refine security protocols.
- Communicating directly with account holders, victims, and potential fraudsters when necessary to gather evidence and documentation.
- Reviewing and processing customer claims regarding unauthorized activity across Debit, Credit, ACH, P2P, and Bill Payment systems.
- Analyzing complex dispute cases and reviewing merchant documentation to determine chargeback eligibility and resolution.
- Keeping leadership informed of fraud-related incidents and providing data-backed recommendations for process improvements.
- Collaborating with internal support teams to respond to escalations and internal messaging within established Service Level Agreement (SLA) timeframes.
- Exercising discretion and independent judgment to handle high-volume workflows without sacrificing detail or accuracy.
The ideal candidate will possess a blend of technical expertise and analytical curiosity. We are specifically looking for:
- A minimum of 3 years of professional experience in fraud detection, investigation, or a closely related role within a financial institution.
- A strong background working in a banking or fintech environment, with a solid understanding of banking policies and government regulations.
- Experience with fraud detection tools and platforms such as Verafin or DataVisor is highly preferred.
- Educational background in Business, Criminal Justice, or Finance-related fields is preferred but not required.
- Professional fraud certifications (such as CFE or CFCS) are highly desirable and will be given preference.
- Proven ability to work independently, manage complex assignments, and deliver results with minimal supervision.
- Exceptional attention to detail and the ability to navigate multiple software applications simultaneously.
- Advanced time management and prioritization skills, with the ability to function efficiently in a deadline-oriented environment.
- Excellent verbal and written communication skills, with a focus on delivering high-quality customer service.
- Proficiency in the Microsoft Office suite and a willingness to adapt to new technologies and ideas.
At Nymbus, we believe our people are our greatest asset. We offer a comprehensive benefits package designed to support your professional growth and personal well-being:
- Competitive annual cash bonus and equity options tailored to your experience and role level.
- A fully remote work environment, providing you with the flexibility to work from your preferred location.
- Standard working hours of 9:00 AM to 6:00 PM EST, Monday through Friday.
- Comprehensive health insurance, including dental and vision coverage.
- A robust 401(k) plan to help you plan for your financial future.
- Generous paid time off to ensure a healthy work-life balance.
- The opportunity to work with a forward-thinking team that values innovation, collaboration, and learning from every challenge.