Field Reliability Engineer LATAM

About the Role

Honeycomb is seeking a high-impact Field Reliability Engineer based in LATAM to join our Platform Engineering team. As a pioneer in the observability space, Honeycomb is redefining how developers interact with their production systems, working with industry leaders like Slack, HelloFresh, and Vanguard. In this role, you will be a key contributor to our Managed Services and Infrastructure team, ensuring the reliability, scalability, and performance of our sophisticated customer-facing deployments. You will join a fully distributed, fiercely inclusive team of engineers who value autonomy, technical excellence, and a deep commitment to our customers' success.

• Own and operate business-critical customer-facing managed infrastructure, including Refinery as a Service (RaaS) and Honeycomb Private Cloud (HnyPC) deployments across diverse AWS accounts and regions.
• Design, build, and maintain robust Terraform modules and Helm charts to standardize and automate the provisioning of cloud infrastructure.
• Develop and refine deployment automation pipelines to ensure seamless updates and high availability for managed services.
• Collaborate with cross-functional teams to troubleshoot complex distributed systems issues and optimize performance for high-throughput observability data.
• Act as a technical bridge for our LATAM-based customers, providing expert guidance on infrastructure reliability and architectural best practices.
• Contribute to the evolution of our platform by identifying opportunities for automation, cost optimization, and improved operational resilience.
• Participate in a distributed on-call rotation, ensuring the health and stability of our global managed service offerings.

• Proven experience as a Site Reliability Engineer, DevOps Engineer, or Platform Engineer managing production-grade distributed systems.
• Deep expertise in Amazon Web Services (AWS) ecosystem, including multi-region and multi-account architecture management.
• Strong proficiency with Infrastructure as Code (IaC) tools, specifically Terraform, and container orchestration using Kubernetes and Helm.
• Experience managing managed services or private cloud deployments for external customers at scale.
• Proficiency in at least one programming or scripting language, such as Go, Python, or Ruby, for automation and systems engineering tasks.
• Solid understanding of observability principles and experience with monitoring, logging, and distributed tracing tools.
• Strong communication skills in English, with the ability to work effectively across time zones in a fully remote, distributed environment.
• A proactive mindset with the ability to take full ownership of projects from inception to production operation.

• A fully remote and distributed work environment that prioritizes impact and delivery over physical presence.
• Competitive compensation package including equity in a fast-growing, Series D startup named to Forbes’ Best Startups list.
• A culture of high trust, autonomy, and accountability where your contributions are valued from Day 1.
• Investment in professional development and the opportunity to work with a world-class team of humble, talented engineers.
• Comprehensive health and wellness benefits tailored to our LATAM workforce.
• Generous time-off policies to ensure a healthy work-life balance while building the future of observability.

Required Skills