Customer Support

About the Role

Recruit Lytics Hiring is looking for a dedicated Remote Customer Support Specialist (Arabic) to serve as the primary point of contact for our growing Arabic-speaking user base. In this role, you will act as a brand ambassador, ensuring that every customer interaction is handled with professionalism, cultural nuance, and technical accuracy. This is a fully remote opportunity designed for a proactive communicator who thrives in a fast-paced environment and is passionate about delivering world-class service while maintaining high standards of efficiency and empathy.

• Deliver comprehensive support to Arabic-speaking customers via email, live chat, and phone, ensuring clear and accurate communication in both Arabic and English.
• Identify, investigate, and resolve customer issues by providing step-by-step troubleshooting guidance and technical solutions.
• Manage the end-to-end customer lifecycle within our CRM system, ensuring all interactions are meticulously documented and followed up on until a successful resolution is reached.
• Escalate complex technical hurdles or sensitive account matters to the appropriate internal departments while maintaining ownership of the customer relationship.
• Collaborate with the product and operations teams to share customer feedback and identify recurring trends to help improve our overall service delivery.
• Maintain a deep understanding of company products, internal policies, and evolving procedures to provide the most up-to-date information to our global community.
• Adhere to strict service level agreements (SLAs) and quality assurance standards to maintain peak customer satisfaction scores.

• Native or professional fluency in Arabic (written and verbal) is mandatory, along with a high proficiency in English.
• Exceptional interpersonal and communication skills, with the ability to convey complex information in a simple and empathetic manner.
• Proven ability to troubleshoot technical problems and think critically under pressure.
• Previous experience in customer service, call centers, or a client-facing role is highly preferred.
• Strong organizational skills and the ability to multitask across different software platforms and communication tools simultaneously.
• Must possess a reliable high-speed internet connection and a dedicated, quiet workspace suitable for professional voice and video calls.
• Familiarity with CRM platforms (such as Zendesk, Salesforce, or HubSpot) and modern digital collaboration tools like Slack or Microsoft Teams.
• A self-motivated mindset with the discipline to work independently and meet performance targets in a remote setting.

• Competitive salary package with performance-based incentives and bonuses.
• A fully flexible remote work environment that supports a healthy work-life balance.
• Comprehensive training and onboarding program to ensure you are equipped with the tools and knowledge to succeed.
• Transparent career paths and professional development opportunities within a rapidly expanding organization.
• Access to a supportive and diverse global team that values collaboration and innovative problem-solving.
• Regular virtual team-building events and a culture that celebrates individual and collective achievements.

Required Skills