Customer Success & Support Specialist

About the Role

Warehance is a warehouse management system built for modern brands and 3PLs to manage inventory, fulfillment, and operational workflows across platforms like Shopify and Amazon.

This is a full-time position sitting at the intersection of customer support, operations, and technical troubleshooting. You will primarily help customers solve operational problems through a ticketing system while building long-term relationships.

• Responding to customer support tickets and investigating root causes.
• Troubleshooting inventory, shipping, and automation issues.
• Reproducing and escalating bugs to the engineering team.
• Helping customers understand and implement operational best practices.
• Collaborating with internal teams to improve documentation and processes.

• Excellent communication skills and a problem-solving mindset.
• Highly organized, curious, and detail-oriented.
• Ability to stay calm under pressure and explain complex topics simply.
• Comfortable working remotely and managing your own schedule.

• Experience in eCommerce, warehouse operations, or logistics.
• Familiarity with Shopify, SaaS customer support, or ticketing systems.

• Remote-first work environment with flexible PTO.
• Direct impact on product and customer experience.
• Competitive compensation based on experience.

Required Skills