Customer Success Manager II

About the Role

Renaissance is a global leader in pre-K–12 education technology, providing solutions that help educators analyze, customize, and plan personalized learning paths for students.

As a Customer Success Manager (CSM), you are an integral part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers but to ensure they have an exceptional experience with the platform that drives successful student learning outcomes.

Key responsibilities include:

• Managing District and School level accounts to ensure platform adoption and value realization.
• Working closely with customers to understand their desired outcomes and providing guidance to achieve them.
• Focusing on customer retention and nurturing long-term educational partnerships.
• Exemplifying company values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Required Skills