About the Role
SalesCloser.ai is redefining the global sales landscape through revolutionary conversational AI, and we are looking for a strategic, operationally-minded Customer Success Manager to join our mission. In this role, you will be the primary architect of success for a diverse portfolio of SMB and mid-market accounts, ensuring they achieve meaningful business outcomes using our virtual sales agents. You will not just manage accounts; you will build the systems, playbooks, and automated workflows that allow our customer base to scale efficiently while maintaining a high standard of value delivery.
As a key member of the Customer Success Team, you will operate at the intersection of technology and human-centric service. You thrive in fast-paced, high-growth environments where data dictates action. By leveraging advanced automation and proactive outreach, you will drive product adoption, secure renewals, and identify expansion opportunities across hundreds of accounts simultaneously. If you are a technical problem-solver who loves building repeatable systems and working with a multicultural, global team, this is the perfect opportunity to grow your career in the burgeoning field of AI technology.
Key ResponsibilitiesYour primary objective is to manage a high-volume book of business by prioritizing account health and driving engagement through scaled touchpoints. You will design and execute sophisticated programs, including automated email sequences, webinars, and in-app engagement flows, to ensure customers reach their "time-to-value" milestones as quickly as possible. By monitoring usage data and health signals, you will proactively intervene when accounts stall, taking decisive action to reduce churn and improve long-term retention.
- Manage and grow a high-volume portfolio of SMB and mid-market accounts using a scaled approach.
- Prioritize account management efforts based on data-driven health scores, risk signals, and expansion opportunities.
- Collaborate closely with the onboarding team to ensure seamless transitions and consistent customer experiences.
- Develop and optimize repeatable playbooks for onboarding, product adoption, and the renewal lifecycle.
- Utilize industry-standard tools such as Vitally, Intercom, HubSpot, and Salesforce to track key performance indicators (KPIs).
- Act as a internal advocate for the customer, sharing insights with product and engineering teams to drive continuous platform improvement.
- Support renewal motions through ongoing value reinforcement and proactive engagement strategies.
The ideal candidate possesses a blend of technical aptitude, analytical prowess, and exceptional communication skills. You should be comfortable navigating complex data sets to find trends and be capable of managing multiple priorities without sacrificing quality. Because this is a remote role serving a global market, you must be a disciplined self-starter who excels in a collaborative, cross-functional environment.
- 24 years of professional experience in Customer Success, Account Management, or a similar B2B SaaS role.
- Proven track record of managing a high-volume book of business (100+ accounts) successfully.
- Deep experience with CS automation tools and CRMs, specifically Vitally, Intercom, and HubSpot or Salesforce.
- Strong operational mindset with the ability to build and refine internal processes and playbooks.
- Excellent command of the English language, both written and verbal; additional languages are a plus.
- Technical proficiency and the ability to troubleshoot and explain complex AI software concepts to non-technical users.
- Must be available to work standard business hours based on Pacific Time (PT).
- A reliable home office setup, including a high-speed internet connection and a professional-grade headset.
At SalesCloser.ai, we value innovation, diversity, and the personal growth of our employees. Joining our team means becoming part of a global workforce dedicated to pushing the boundaries of what AI can achieve in the business world.
- Competitive compensation packages tailored to your experience and proven track record.
- Comprehensive training programs designed to set you up for long-term success.
- A dynamic and inclusive corporate culture with a talented, multicultural team.
- Significant opportunities for career advancement within a rapidly growing AI startup.
- Generous referral programs with performance-based incentives and bonuses.
- Exclusive discounts on our suite of products for your own entrepreneurial ventures.
- The flexibility of a remote-first work environment with leadership based in Vancouver, Canada.