Customer Success Engineer

About the Role

Wrike is looking for a dynamic Customer Success Engineer to serve as a trusted technical advisor, helping customers maximize the value they gain from our platform. This highly collaborative, customer-facing role combines technical expertise, strategic thinking, and relationship management to drive product adoption and ensure consistent value delivery.

Your Impact:

• Serve as a technical expert on Wrike's platform, solving business challenges for large customers.
• Provide advanced guidance on workflow configuration, automation, and cross-platform integrations.
• Lead training sessions, workshops, and best practice recommendations to improve platform adoption.
• Identify workflow gaps and translate them into actionable strategic plans.
• Partner with internal teams such as Account Managers and Solutions Consultants to drive retention and growth.
• Manage complex customer engagements and act as a trusted advisor to senior leadership and C-suite executives.

Your Qualifications:

• 4–6 years of experience in Customer Success, Account Management, or Solutions Consulting, ideally in a SaaS environment.
• Proven technical expertise, including experience building integrations between platforms.
• Strong customer-first mindset with the ability to translate business goals into technical solutions.
• Excellent communication and facilitation skills for leading customer meetings and presenting technical concepts.
• Hands-on experience in technical problem-solving.

Required Skills