Customer Success Associate

About the Role

The Customer Success Associate is the execution engine of our Customer organization and the primary day-to-day partner to customers for onboarding through program delivery. This is a customer-facing execution role focused on turning strategy into reality and scaling that execution through systems and AI.

Key responsibilities include:

• Owning enterprise program delivery and working directly with customer stakeholders to ensure deployments run on time and on spec.
• Managing the customer journey from launch through adoption with a focus on high-quality experience.
• Building and operating a repeatable, reliable execution layer to support the transition from high-touch manual processes to AI-enabled delivery.
• Bringing structure to ambiguity to ensure every program operates without friction.

Required Skills