Customer Solutions Technician

About the Role

Johnson Controls is seeking a dedicated and technically-minded Customer Solutions Technician to join our industry-leading team. In this pivotal role, you will serve as the primary technical point of contact for our diverse client base, ensuring that our integrated building technologies and energy-efficient solutions are operating at peak performance. As a Customer Solutions Technician, you will bridge the gap between complex engineering concepts and practical customer needs, providing remote diagnostic support, troubleshooting sophisticated systems, and delivering unparalleled service excellence that drives long-term client satisfaction and safety.

• Provide expert-level technical support for building automation systems, fire safety equipment, and HVAC control solutions via remote diagnostic tools.
• Analyze complex system data to identify performance trends, potential failures, and optimization opportunities for global clients.
• Collaborate closely with on-site field engineers and project managers to coordinate seamless installations and system upgrades.
• Communicate technical solutions clearly to non-technical stakeholders, ensuring clients understand maintenance requirements and system capabilities.
• Maintain detailed documentation of service requests, technical configurations, and resolution steps within the corporate CRM and knowledge base.
• Identify opportunities for system enhancements or additional services that align with the client’s operational goals and sustainability targets.
• Participate in continuous improvement initiatives to streamline support workflows and enhance the digital customer experience.

• Proven experience in a technical support or systems engineering role, preferably within the building technology or industrial automation sectors.
• Strong proficiency in troubleshooting electronic systems, low-voltage circuitry, and networked building management software.
• Exceptional communication skills with the ability to manage high-pressure situations and maintain a professional demeanor with international clients.
• Relevant technical certifications or a degree in Electrical Engineering, Mechanical Engineering, or a related field of study.
• Familiarity with IoT (Internet of Things) platforms and cloud-based diagnostic software used in smart building environments.
• Self-motivated with the ability to work independently in a remote environment while maintaining high productivity and meeting response-time SLAs.
• Analytical mindset with a commitment to detail and a passion for solving complex technical challenges.

• Competitive salary package with performance-based incentives and comprehensive health insurance plans.
• Flexible remote work arrangements that support a healthy work-life balance and digital collaboration.
• Access to world-class professional development programs and technical training certifications through Johnson Controls University.
• Generous retirement savings plans and employee stock purchase options.
• A diverse and inclusive corporate culture that values innovation, sustainability, and career internal mobility.
• Opportunity to work with cutting-edge technology that makes buildings smarter, safer, and more sustainable for the future.

Required Skills