About the Role
Consensys is looking for a Senior Product Manager to join the MetaMask Engagement team and lead the evolution of how we connect with millions of users worldwide. In this high-impact role, you will be the primary architect of the systems that define when, why, and how we communicate with our community, transforming engagement into a durable and scalable capability. As the decentralized web continues to expand, your work will ensure that MetaMask remains the trusted entry point for users to build and belong in the world they want to see. You will operate at the intersection of product, growth, and lifecycle communication, building the tooling that powers automated, timely, and relevant messaging across the entire user journey.
As a Senior Product Manager, you will join a network of world-class builders dedicated to making Web3 universally accessible. Whether you are scaling infrastructure to onboard the next billion participants or refining the user experience for complex financial tools like swaps and prediction markets, you will be challenged to stay at the top of your game. This is a hands-on, senior individual contributor role that offers end-to-end ownership over a critical growth surface. You will have the opportunity to work alongside pioneers in the blockchain space, contributing to a suite of products that includes Infura, Linea, and Diligence, all while helping MetaMask users navigate the decentralized future with confidence and clarity.
Key Responsibilities- Define and execute the product vision and roadmap for engagement tooling, including automated messaging, lifecycle communications, and self-serve infrastructure.
- Develop and optimize the systems used by cross-functional teams to create, target, test, and measure engagement across multiple communication channels.
- Collaborate closely with Engineering, Design, Data, and Marketing to build flexible, reliable platforms that prioritize user experience and technical excellence.
- Drive high-quality product launches and growth experiments by making engagement infrastructure faster, safer, and more predictable for internal stakeholders.
- Balance the pursuit of business goals with a deep commitment to user trust, ensuring all communications are relevant, timely, and non-intrusive.
- Establish and monitor clear success metrics, such as user activation, long-term retention, re-engagement rates, and conversion funnels.
- Identify and resolve friction points and scalability limits within existing internal tools to improve operational efficiency across the organization.
- Communicate complex product strategies, trade-offs, and performance updates to leadership and diverse stakeholder groups.
- At least 5 years of professional product management experience, preferably within consumer technology, fintech, or complex platform-style products.
- Proven track record of shipping end-to-end product experiences that deliver measurable impact on user growth and business sustainability.
- Exceptional product judgment and empathy for the user, specifically regarding notifications, messaging interfaces, and digital engagement surfaces.
- Advanced proficiency in working with data, running A/B experiments, and using quantitative metrics to guide prioritization and strategy.
- Strong systems thinking skills, with the ability to connect disparate technical components into a cohesive and robust internal platform.
- Experience navigating a matrixed, cross-functional environment with the ability to influence and align multiple stakeholders toward a common goal.
- Superior written and verbal communication skills, capable of explaining complex technical concepts to both technical and non-technical audiences.
- Familiarity with growth marketing tools, campaign orchestration, or highly regulated/trust-sensitive product environments is a significant plus.
Consensys is a remote-first organization that champions the builder instinct in everyone. By joining our team, you will have the flexibility to work from almost anywhere in the world, collaborating with a global network of experts who are shaping the future of finance and the internet. We provide a chaotic-but-fun startup environment where innovation is encouraged and professional growth is a priority. You will have access to a prestigious alumni network of tech entrepreneurs and CEOs, alongside the opportunity to work on industry-leading tools that serve millions. We are committed to building a diverse and inclusive workplace, valuing transferable skills and unique perspectives that challenge our thinking and help us build a better decentralized web.