About the Role
Care Access is seeking a mission-driven and empathetic Central Study Coordinator – Retention (CSC-R) to join our innovative team in reimagining the future of clinical research. In this remote-first role, you will serve as a vital link between clinical advancements and community health, specifically supporting our flagship Future of Medicine program. You will act as a dedicated virtual partner for program participants, combining your clinical research expertise with a passion for patient education to ensure every individual feels supported, informed, and empowered throughout their health journey. By fostering deep connections and providing high-touch guidance, you will directly contribute to making world-class medical research accessible to communities that have traditionally faced significant barriers to care.
This position is designed for a professional who thrives at the intersection of clinical operations and patient advocacy. You will be responsible for navigating participants through complex research landscapes, translating scientific concepts into accessible health literacy, and maintaining a high level of engagement that drives program retention. As a CSC-R, you are not just a coordinator; you are a champion for the participant experience, ensuring that every interaction reflects our commitment to putting people at the heart of medical progress. Through proactive outreach and meticulous data management, you will help build a future of health that is better, faster, and more accessible for everyone, regardless of their geography.
Key Responsibilities- Act as the primary virtual point of contact for participants in the Future of Medicine program, providing continuous education and support throughout their lifecycle.
- Develop and implement personalized retention strategies to ensure high levels of participant engagement and longitudinal program adherence.
- Conduct virtual onboarding sessions, explaining study protocols, consent forms, and the long-term impact of clinical research in clear, non-technical language.
- Collaborate closely with decentralized site teams and mobile clinics to ensure seamless transitions for participants moving between virtual and in-person care settings.
- Maintain meticulous documentation within Clinical Trial Management Systems (CTMS) and Customer Relationship Management (CRM) platforms to track participant progress and feedback.
- Proactively identify potential barriers to participant retention and develop creative solutions to mitigate attrition risks.
- Serve as a subject matter expert on program benefits, providing health screening results education and guiding participants toward relevant medical resources.
- Ensure all interactions and data handling practices remain in strict compliance with Good Clinical Practice (GCP), HIPAA, and other regulatory requirements.
- A minimum of 2–3 years of experience in clinical research coordination, patient advocacy, or a similar role within a healthcare environment.
- Proven track record of managing patient or customer relationships with a focus on education and long-term retention.
- Strong understanding of clinical trial processes, GCP guidelines, and the regulatory environment surrounding human subject research.
- Exceptional communication skills, with the ability to convey complex medical information with empathy and clarity.
- Proficiency in using digital health tools, including telehealth platforms, CTMS, and modern CRM software (e.g., Salesforce).
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced, remote work environment.
- A Bachelor’s degree in a life sciences, healthcare, or communications-related field is preferred.
- A deep commitment to health equity and a passion for expanding access to medical breakthroughs in underserved communities.
- Competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance.
- 100% remote work environment, offering flexibility and a focus on work-life harmony.
- Opportunity to be part of a high-growth organization that is fundamentally changing the landscape of clinical trials.
- Generous Paid Time Off (PTO) and company-observed holidays.
- Professional development opportunities and a clear career path within the clinical operations and patient engagement sectors.
- A collaborative and inclusive company culture where your contributions directly impact global health outcomes.
- Access to cutting-edge technology and innovative research programs that are making a real difference in people's lives.