Care Specialist

About the Role

Mixlab is a high-growth veterinary compounding pharmacy dedicated to making the lives of pets, veterinarians, and pet parents easier through personalized care and innovative technology. As a Care Specialist, you will be the voice of our brand, serving as a vital link between our pharmacy operations and the beloved animals we serve. This remote position requires a compassionate professional who thrives in a fast-paced environment and is committed to delivering world-class service with every interaction.

• Act as the primary point of contact for pet parents and veterinary clinics, handling high-volume inquiries via phone, email, and live chat with empathy and precision.
• Process prescription orders accurately, ensuring all necessary documentation is in place and coordinating seamlessly with our laboratory teams.
• Educate clients on medication administration, shipping timelines, and our specialized compounding services to ensure a stress-free experience.
• Proactively resolve delivery issues or concerns, going above and beyond to ensure that pets receive their medications on time.
• Maintain detailed and accurate records in our proprietary pharmacy management software, ensuring data integrity and compliance with healthcare regulations.
• Collaborate with the logistics and pharmacy teams to streamline workflows and improve the overall customer journey.
• Advocate for the customer by identifying recurring pain points and suggesting innovative solutions to enhance our service delivery.

• A minimum of 1-3 years of experience in a customer-centric role, preferably within the veterinary, healthcare, or pharmacy industries.
• Excellent verbal and written communication skills, with the ability to convey complex information in a warm and professional manner.
• Strong problem-solving abilities and the capacity to remain calm and focused under pressure.
• A high level of technical proficiency, including experience with CRM software and cloud-based productivity tools.
• A genuine passion for animal welfare and a desire to contribute to a mission-driven organization.
• Exceptional organizational skills and the ability to manage multiple priorities in a remote work setting.
• A reliable high-speed internet connection and a dedicated, quiet workspace suitable for professional client calls.

• Competitive salary and equity opportunities in a rapidly growing startup.
• Comprehensive health, dental, and vision insurance coverage.
• Flexible Paid Time Off (PTO) policy and paid holidays.
• Remote-first work culture with a focus on work-life balance and team connectivity.
• Generous discounts on pet medications and wellness products.
• Opportunities for professional growth and career advancement within a scaling organization.
• A supportive and inclusive team environment where your contributions are valued and celebrated.

Required Skills