About the Role
At Pluris Mdia, we believe that the essence of a powerful brand lies in the quality of the relationships it builds with its customers. We are a company dedicated to the connection between brands and people, and we are currently looking for a passionate Customer Service Representative to join our growing team. In this role, you will be the voice of a leading healthcare company, ensuring that every patient interaction is handled with empathy, agility, and professionalism. We take pride in offering an environment where you can truly grow with us, as we invest heavily in training and real career advancement opportunities. Our culture is built on a foundation of diversity, inclusion, and well-being, ensuring that every professional feels welcome and supported from day one.
Key ResponsibilitiesAs a Customer Service Representative focused on the healthcare sector, your daily activities will be central to the patient experience. You will manage a hybrid flow of communication, which includes handling inbound inquiries, responding to professional emails, and performing active outreach when necessary to ensure patient needs are met. Your primary goal is to provide humanized care, treating every patient with the respect and attention they deserve. This involves clarifying complex doubts about medical services, providing technical support, and ensuring that communication remains clear and efficient throughout the entire patient journey.
- Deliver high-quality customer service across multiple channels, including telephone, email, and digital messaging platforms.
- Act as a primary point of contact for patients, providing accurate information regarding healthcare services and procedures.
- Maintain a high level of empathy and patience, ensuring a humanized approach to conflict resolution and support.
- Accurately record all interactions, requests, and resolutions within our internal management system to ensure data integrity.
- Collaborate with internal teams to escalate complex cases and ensure a seamless service experience for every user.
- Maintain updated knowledge of company protocols and healthcare industry standards to provide the most relevant advice to patients.
We are looking for candidates who are not only technically proficient but also possess the emotional intelligence required to work in the sensitive field of healthcare. The ideal candidate is a proactive communicator who enjoys solving problems and thrives in a fast-paced environment. Since this role involves significant data entry and documentation, attention to detail and strong organizational skills are essential. We value professionals who are eager to learn and who view every challenge as an opportunity for development.
- Completion of High School (Ensino Mdio Completo) is mandatory.
- Previous experience in customer service, call centers, or the healthcare industry is highly preferred.
- Proficiency in the Microsoft Office package, particularly Word and Excel.
- Strong technical skills related to data entry and the use of CRM or registration systems.
- Excellent verbal and written communication skills in Portuguese, including proper diction and grammar.
- Ability to type quickly and accurately while maintaining a conversation with a client.
- A customer-centric mindset with a focus on empathy and humanized service.
Working at Pluris Mdia means more than just having a job; it means being part of a community that cares about your future. We offer a robust benefits package that supports your physical health, financial security, and personal development. We are committed to providing a safe and inclusive workplace where your hard work is recognized and rewarded. In addition to a competitive salary, our team members enjoy a variety of perks designed to enhance their quality of life.
- Monthly Salary: R$ 1,625.34 with clear pathways for future increases.
- Comprehensive Health and Dental insurance plans to keep you and your family protected.
- Life Insurance coverage for added financial security.
- Meal Vouchers (Vale Refeio) and Transportation Vouchers (Vale Transporte).
- Access to Gympass and TotalPass, promoting a healthy and active lifestyle.
- Exclusive partnerships with universities and language schools to support your ongoing education.
- A structured career path with real internal promotion opportunities based on performance and skill acquisition.