About the Role
Are you passionate about making a difference in the healthcare journey of others? Pluris Mídia is seeking a dedicated and empathetic Customer Service Representative (Atendente de SAC) to join our dynamic remote team. In this role, you will be the vital link between our healthcare partners and their patients, ensuring that every interaction is handled with the highest degree of professionalism, care, and efficiency. We are looking for a communicator who understands that behind every ticket, email, or call is a person seeking support, and who is committed to providing a humanized experience that reflects our commitment to excellence in the health segment.
As a remote team member, you will enjoy the flexibility of working from home while remaining fully integrated into a supportive and tech-forward environment. Your mission will be to transform standard customer service into a comprehensive support system that guides patients through their inquiries, providing clarity and peace of mind. If you are a proactive problem-solver with a background in customer care and a desire to grow within the healthcare industry, we invite you to explore this opportunity to build a rewarding career with Pluris Mídia.
Key ResponsibilitiesYour daily activities will be centered around providing a seamless, omnichannel support experience. You will manage hybrid service flows, which include handling receptive inquiries, managing professional email correspondence, and performing active outbound contact when necessary to follow up on patient needs. The primary goal is to ensure a humanized and agile response that prioritizes the patient's well-being and satisfaction.
- Act as the first point of contact for patients, addressing questions and concerns with a solution-oriented mindset.
- Provide clear, concise, and accurate information regarding healthcare services, ensuring the patient feels supported throughout their entire journey.
- Utilize customer relationship management (CRM) systems to meticulously record every interaction, ensuring that patient history is updated and accurate.
- Monitor and manage various communication platforms, including specialized support software and email, to maintain a high response rate.
- Collaborate with internal teams to resolve complex cases, escalating issues when necessary while maintaining ownership of the patient’s experience.
- Maintain a high standard of data privacy and confidentiality, adhering to all healthcare regulations and company policies regarding patient information.
To succeed in this role, you must possess a blend of technical proficiency and soft skills. We are looking for candidates who are comfortable navigating digital tools and who possess the emotional intelligence required to handle sensitive healthcare-related inquiries.
- Minimum of a High School Diploma (Ensino Médio completo) is required.
- Previous experience in customer service or support roles is essential; experience specifically within the healthcare sector will be considered a significant competitive advantage.
- Proficiency in the Microsoft Office Suite (Word, Excel, Outlook) for data entry and reporting.
- Familiarity with customer support software, ticketing systems, and digital communication tools.
- Exceptional verbal and written communication skills in Portuguese, with a focus on clarity, grammar, and tone.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced, remote environment.
- A reliable home office setup, including a stable internet connection and a quiet workspace.
Pluris Mídia is committed to fostering a positive and inclusive work culture, even in a remote setting. We believe in providing our employees with the tools they need to succeed and grow professionally.
- Fully remote work model, offering a better work-life balance and eliminating commute times.
- Opportunity to gain specialized experience in the growing healthcare support industry.
- Access to professional development resources and internal training programs to enhance your customer service skills.
- A collaborative team environment where feedback is encouraged and excellence is recognized.
- Competitive benefits package designed to support your health and professional well-being.
- Pathways for career progression within the company for high-performing team members.