About the Role
Donut Studios at New Engen is seeking a highly organized, proactive, and detail-oriented Associate Account Strategist to join our in-house creative studio. In this role, you will serve as the glue that holds our enterprise client engagements together, partnering closely with Account Strategists, Project Managers, and cross-functional creative teams to move high-performing digital content from initial brief to final delivery. This is an ideal opportunity for an early-career professional who is eager to master the fundamentals of agency account management while making an immediate impact on world-class brands.
Key ResponsibilitiesAs an Associate Account Strategist, you will act as a central pillar for project organization and client satisfaction. Your primary focus will be ensuring that information flows seamlessly and that our creative output remains aligned with client expectations.
- Support Strong Client Relationships: Assist in day-to-day communication by preparing meeting materials, drafting status updates, tracking action items, and ensuring every touchpoint is professional and thoughtful.
- Drive Project Organization: Maintain comprehensive account resources, including client wikis, project documentation, and internal trackers, to ensure the team always has access to the most accurate data.
- Coordinate Creative Delivery: Partner with creative strategy and production teams to track deliverables across multiple campaigns, managing project intake and keeping aggressive timelines on schedule.
- Risk Management: Proactively monitor project progress to identify missing information or potential blockers before they impact delivery dates.
- Champion Quality Assurance: Review all creative assets prior to delivery to ensure they meet the specific requirements of the brief and adhere to established agency processes.
- Foster Collaboration: Work across departments—including designers, copywriters, and editors—to keep communication clear and priorities aligned across the studio.
We are looking for a candidate who thrives in a collaborative, remote environment and possesses a natural ability to organize complex workflows.
- Experience: 1-2 years of experience in account coordination, client services, or agency support, preferably within a digital marketing or creative advertising agency.
- Technical Skills: Proficiency with project management platforms such as Asana, and familiarity with collaborative tools like Figma, Airtable, or Frame.io is a plus.
- Communication: Exceptional written and verbal communication skills with a client-first mindset and a professional tone.
- Attention to Detail: A quality-first approach with the ability to spot errors and ensure brand consistency across various digital platforms.
- Adaptability: Ability to thrive in a fast-paced, remote environment and manage multiple competing priorities effectively.
- Location Requirement: Candidates must reside in one of our approved states and must be able to work within the Eastern Time Zone.
New Engen is committed to supporting our employees' well-being and professional growth through a comprehensive rewards package.
- Healthcare: Comprehensive Medical, Dental, and Vision coverage, including Short/Long-Term Disability and Life/AD&D insurance.
- Financial Security: 401k plan with employer matching and HSA contributions.
- Work-Life Balance: A flexible vacation and PTO plan, paid holidays, and paid maternity/paternity leave.
- Remote Culture: A remote-first environment with a laid-back culture, fun company events, and off-sites.
- Growth: The opportunity to work with the coolest team in the industry and build your career at a purpose-driven agency.