Assistente de Processos

About the Role

Sicoob is looking for a dedicated Process Assistant to join our Business Process Solutions and Support team. In this role, you will play a vital part in transforming the financial world through the power of cooperativism. You will be responsible for supporting the Business Productivity Analysis System (APN), maintaining enterprise management tools, and ensuring our operations align with Central Bank of Brazil (BCB) and Federal Revenue (RFB) regulations. This is an opportunity to work in a collaborative environment where innovation, financial justice, and prosperity are at the heart of everything we do.

• Support the mapping, documentation, and updating of operational flows and procedures to ensure standardization and continuous improvement.
• Monitor performance indicators (KPIs) and Service Level Agreements (SLAs), providing data-driven insights to identify optimization opportunities.
• Develop and revise technical manuals, management reports, and professional presentations related to internal processes.
• Maintain rigorous controls and records associated with quality management and process compliance to ensure data integrity.
• Assist in executing internal audits and tracking the implementation of corrective action plans derived from audit findings.
• Propose and implement process enhancements aimed at increasing operational efficiency, quality, and risk mitigation.
• Organize and update documentation related to the Quality Management System and departmental responsibilities.
• Provide specialized support to areas served by the Shared Services Center (CSC), promoting best practices and adherence to established procedures.
• Stay updated on regulatory publications from BCB and RFB to ensure system parameters are correctly configured and communicated to the cooperatives.

• Bachelor’s degree completed in Administration, Engineering, Economics, or related fields.
• Solid knowledge of process modeling and management using BPMN methodology.
• Proven experience in quality management, continuous improvement, or corporate process optimization.
• Strong understanding of internal audits, controls, and KPI management.
• Intermediate proficiency in Microsoft Office, specifically advanced Excel and PowerPoint for data analysis and reporting.
• Excellent technical writing skills and the ability to draft clear, concise professional documentation.
• Familiarity with Lean methodologies, PDCA cycles, or similar process improvement frameworks.
• Analytical mindset with the ability to interpret data and monitor performance metrics effectively.

• Comprehensive Health and Dental insurance plans.
• Private Pension Plan (Multi-sponsored).
• Annual Profit Sharing (PLR) results-based bonus.
• Meal and Food vouchers (Vale-alimentação and Vale-refeição).
• Scholarship programs for Undergraduate and Graduate studies.
• Corporate University Sicoob for continuous professional development.
• Wellhub (Gympass) and the "Viver Bem" wellness program.
• Extended Maternity and Paternity leave.
• Day off for year-end celebrations and Christmas gift basket.
• Life insurance and Childcare/Nanny assistance.
• Internal Mobility Program (Match Oportunidades Internas) to grow your career within the cooperative.

Required Skills