About the Role
Join Universia Mxico and Santander as we transition from a high-impact global brand into a leading technology-driven financial organization. In this pivotal role as a Select Business Assistant, you will be at the heart of our customer-centric transformation, where we value disruptive thinking, the courage to challenge what is possible, and a relentless drive for innovation. This is more than just a career change; it is an invitation to grow within a Retail & Commercial Banking ecosystem that integrates global retail activities to better serve our clients and generate sustainable value. You will play a crucial role in our mission to help people and businesses prosper, while maintaining a proactive and responsible approach to risk management within an inclusive and diverse professional environment.
Key Responsibilities- Act as the primary point of contact for Select clients, ensuring a premium welcome experience that aligns with our global standards of service excellence.
- Provide basic financial advisory and guidance regarding the banks product portfolio, highlighting the exclusive benefits and value propositions offered to our Select segment.
- Manage client flow within the Select office environment, coordinating with Relationship Managers and Branch Executives to ensure seamless service delivery and complete customer satisfaction.
- Facilitate the digital adoption of banking tools for clients, helping them navigate our latest technological innovations and remote banking platforms.
- Maintain a proactive role in the firms risk management culture, ensuring all interactions and processes adhere to internal safety and compliance regulations.
- Support the commercial team in administrative and operational tasks aimed at improving office efficiency and client retention.
- Contribute to a collaborative team atmosphere by sharing ideas for process improvement and participating in strategic branch initiatives.
- Completed High School education (Bachillerato concluido) is mandatory for this position.
- Previous experience in customer service, hospitality, or sales environments is highly desirable, particularly within the financial or luxury sectors.
- A strong service-oriented mindset with a genuine passion for professional development within a commercial and banking environment.
- Exceptional verbal and written communication skills, with the ability to articulate complex information in a clear and engaging manner.
- A proactive attitude toward technology and a willingness to learn and adapt to new digital banking tools and systems.
- Strong organizational skills and the ability to manage multiple client needs simultaneously while maintaining high attention to detail.
- Alignment with our core values of innovation, collaboration, and the courage to explore new ideas in a changing market.
- Competitive monthly gross base salary with a comprehensive package of corporate benefits.
- A structured career path offering clear growth opportunities in the short, medium, and long term within the Santander global network.
- Access to world-class training and professional development programs through our specialized learning platforms.
- An inclusive work environment where we celebrate diversity and offer equal opportunities regardless of age, gender, disability, or orientation.
- Standard professional schedule from 8:00 AM to 6:00 PM, integrated into a modern and tech-forward workspace.
- The opportunity to be part of a global transformation that is redefining the future of banking through technology and human-centric design.