About the Role
Avalere Health is seeking a high-performing and strategic Account Supervisor to join our mission-driven team, where we work tirelessly to ensure that healthcare is never a barrier to patient care. In this role, you will serve as a primary partner to our clients, leading cross-functional teams to deliver sophisticated omni-channel marketing campaigns that make a tangible difference in the lives of patients worldwide. As a key member of our client services department, you will thrive in an inclusive culture that empowers you to bring your whole self to work while managing diverse project types across the medical and marketing landscapes.
Our flexible approach to working allows our global teams to decide where they work best, whether that is from home or in one of our collaboration hubs in New York, Washington, D.C., London, or Manchester. As an Account Supervisor, you will take full ownership of the campaign process from inception to completion, providing confident counsel to clients and ensuring their business goals are met with precision and creativity. This is an opportunity to grow your career within a globally recognized healthcare communications powerhouse that values professional development and diverse perspectives.
Key ResponsibilitiesThe Account Supervisor is responsible for the health and growth of the client relationship, acting as a bridge between client needs and agency execution. You will be expected to:
- Lead and manage full omni-channel engagement strategies, ensuring all tactics align with the broader brand vision.
- Build and sustain deep-rooted relationships with key clients, establishing yourself as a trusted advisor who understands their unique business goals and market challenges.
- Provide expert counsel on client inquiries, demonstrating a thorough fluency in the capabilities and offerings of Avalere Health.
- Develop a profound proficiency in the client's specific market, including tracking trends, monitoring competitors, and understanding the influence of key stakeholders.
- Communicate brand objectives clearly and effectively to internal agency teams through both verbal guidance and high-quality written briefs.
- Oversee the development of diverse project types, including Congress and conference materials, email campaigns, social media, video production, and complex digital initiatives.
- Review and provide feedback on work in development across strategy, creative, technical, and analytic streams while navigating medical, regulatory, and legal feedback.
- Support agency health through diligent financial management, including forecasting, monitoring revenue and profit, and mitigating risks.
- Author detailed project briefs and Statements of Work (SOWs) in collaboration with delivery teams and subject matter experts.
- Proactively identify growth opportunities within assigned accounts to expand the agency's footprint and drive revenue.
We are looking for a candidate who combines pharmaceutical marketing expertise with strong leadership capabilities. To be successful in this role, you should possess:
- At least 5 years of experience managing client relationships within a pharmaceutical agency environment.
- A strong background in digital tactics and a deep understanding of the modern digital marketing ecosystem.
- Direct experience in pharmaceutical marketing, including familiarity with both Health Care Professional (HCP) and Direct-to-Consumer (DTC) audiences.
- A proven ability to collaborate effectively across various functions and project teams in a fast-paced, dynamic environment.
- Experience managing pharmaceutical brand launches, particularly within the rare disease sector, is highly preferred.
- Excellent verbal and written communication skills, with the ability to articulate complex ideas to both internal and external stakeholders.
- Strong financial acumen and experience with scope management and budget tracking.
At Avalere Health, we are committed to providing an enriching career experience with a comprehensive benefits package designed to support your physical, mental, and financial well-being:
- Competitive 401K plan with an immediate employer match of up to 4%.
- Comprehensive medical, dental, and vision plans, along with life and disability insurance.
- Flexible working arrangements, including fully remote options and the ability to work from anywhere globally for two weeks each year.
- Generous paid time off, including 20 vacation days, 9 public holidays, a personal well-being day, and gifted end-of-year holidays.
- Early Summer Friday finishes during the months of June, July, and August.
- Access to free counseling through our Employee Assistance Program and personalized health support.
- Industry-leading family support, including enhanced maternity, paternity, and fertility policies.
- Continuous professional development through on-demand training sessions and global mobility opportunities across our cross-capability network.