Account Executive Collections Credit Card

About the Role

Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. We are seeking talented individuals to contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy.

What You'll Do:

• Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.
• Maintain accurate and up-to-date records of all communication and collection activities.
• Review and analyze consumer accounts to determine appropriate collection strategies and prioritize efforts.
• Negotiate payment arrangements, settlements, or alternative options with debtors considering their financial circumstances.
• Handle and resolve consumer inquiries, disputes, and complaints in a professional and efficient manner.
• Complete skip-tracing tactics to gather appropriate contact information for consumers.
• Achieve monthly targeted growth performance objectives and meet daily, weekly, and monthly goals.

What You'll Need:

• Previous experience in collections or a related field is preferred.
• Strong customer service, negotiation, and finance skills.
• Excellent communication skills and attention to detail.
• Familiarity with relevant laws and regulations governing debt collection practices is preferred.
• Adherence to ethical standards and data protection guidelines.

Benefits:

• Medical/Rx/Dental/Vision coverage for employees and eligible family members.
• Competitive PTO and vacation policies, including one Friday off each month for Wellness Weekends.
• Company 401(k) plan with employer contributions after one year.
• Company-sponsored training, certification opportunities, and quarterly award ceremonies.
• Ongoing volunteer opportunities through the BHG Cares program.

Required Skills