About the Role
EDU Holdings Limited is seeking a proactive, detail-oriented, and student-focused Academic Services Officer to join our Higher Education Academic Services team. In this pivotal remote role, you will be central to supporting the effective delivery of academic operations, ensuring our students receive timely, professional, and empathetic support throughout their academic journey. As an ASX-listed provider specializing in Health and Community Services, we pride ourselves on fostering meaningful careers through high-quality education, and this position plays a vital role in maintaining the integrity of our academic records and compliance standards.
Key ResponsibilitiesThe Academic Services Officer is responsible for a diverse range of administrative and student-facing functions aimed at ensuring operational excellence:
- Provide responsive, accurate, and professional support to student enquiries, managing communication and escalating complex matters to the appropriate channels.
- Implement reasonable adjustments for students in alignment with Learning Access Plans and institutional policies to ensure equitable education access.
- Support the student at-risk framework by assisting with the identification, monitoring, documentation, and proactive follow-up of students requiring additional support.
- Administer academic misconduct cases, ensuring timely case management and strict adherence to institutional compliance and procedural standards.
- Maintain high-quality data integrity across student management systems and administrative databases to ensure records are current and consistent.
- Assist in internal audits of the Learning Management System (LMS) to ensure subject site content is accurate, compliant, and meets institutional standards.
- Collaborate with internal stakeholders across Academic, Student Experience, and Quality Assurance teams to resolve administrative issues and support student success.
- Contribute to continuous improvement initiatives designed to enhance academic processes and service delivery efficiency.
To be successful in this role, candidates should possess a blend of administrative expertise and a passion for the education sector:
- A Bachelor’s or Associate degree in Business Administration, Education, or a related field.
- Previous experience in higher education administration or academic services is highly regarded.
- Proficiency in the Microsoft Office 365 suite, specifically Excel, Word, and Teams.
- Strong organizational skills with an uncompromising attention to detail and data accuracy.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly to diverse audiences.
- Demonstrated cross-cultural awareness and a student-centric approach to problem-solving.
- The ability to manage competing priorities and meet deadlines in a fast-paced, high-performing environment.
- A positive, collaborative attitude with a willingness to contribute new ideas for process optimization.
Working at EDU Holdings Limited means joining a community that values growth, respect, and a positive work-life balance:
- Supportive Environment: Join a team that lifts each other up and values every contribution within a culture of mutual respect.
- Career Progression: We prioritize your professional growth, empowering you to do your best work and advance within the organization.
- Training and Development: Access a professional development allowance to invest in your future and stay at the forefront of the education sector.
- Inclusive Culture: We celebrate diversity and are committed to reflecting the society we serve, encouraging applications from all backgrounds.
- Remote Flexibility: Enjoy the balance of a remote day-shift position within our dedicated offshore team.